top of page

PRIVACY POLICY

Effective Date: 21 June 2025

​

At Body Heal Massage, your privacy is important to us.

 

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services, including online bookings.

By using our website, you consent to the practices outlined in this policy.

​

1. What Personal Information We Collect

We may collect the following personal information from you:

  • Full name

  • Contact information (email, phone number)

  • Booking details (date, time, service type)

  • Health information (as disclosed during consultation or in forms)

​

This information is collected when:

  • You make a booking online

  • You fill out a contact or intake form

  • You communicate with us via email, phone, or through our website

​

2. How We Use Your Information

We use your information to:

  • Schedule and manage your appointments

  • Communicate with you about your bookings

  • Provide appropriate and safe massage therapy services

  • Process payments securely

  • Maintain internal records for business and legal compliance

  • Send appointment reminders or important service updates

We will only use your health information with your consent and where necessary to deliver the service requested.

​

3. Storage and Security

All personal information is stored securely using industry-standard practices:

  • Wix stores booking and payment information on secure, encrypted servers.

  • Only authorised personnel have access to client records.

  • Paper intake forms (if used) are stored securely and destroyed appropriately when no longer needed.

We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.

​

4. Disclosure of Information

We do not sell, trade, or share your personal information with third parties, except:

  • As required by law (e.g., court order, health or safety concerns)

  • To third-party service providers (e.g., Wix Payments) who assist us in delivering services, provided they comply with privacy standards

​

5. Cookies and Website Analytics

Our website may use cookies and tracking tools to improve user experience and site performance. These may collect anonymous information such as:

  • Browser type

  • Device used

  • Pages visited

  • Time spent on site

You can adjust your browser settings to disable cookies if you prefer.

​

6. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to any inaccurate or outdated information

  • Withdraw consent for use of your information (which may affect service delivery)

To make such a request, contact us at [Insert Contact Email].

​

7. Third-Party Services

We use Wix.com to host our website and bookings. Wix complies with GDPR, CCPA, and international data protection standards. For more, refer to Wix's Privacy Policy.

​

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

​

bottom of page